Effective Date: April 5, 2026 Contact: [email protected]

How to Get Help

If you experience any issues with Shepherd's Search or have questions about the App, please reach out to us at:

Email: [email protected]

We aim to respond to all support inquiries within 2 business days.

What We Can Help With

• Setting up your SAM.gov API key
• Configuring your company profile and set-aside eligibility
• Understanding search filters and opportunity results
• Troubleshooting errors or unexpected behavior in the App
• Questions about App features and how to use them
• Reporting bugs or crashes

What We Cannot Help With

• SAM.gov account issues — For problems with your SAM.gov registration, API key, or entity data, contact SAM.gov directly at sam.gov/contact or call 1-866-606-8220
• Federal contracting guidance — We are not a legal or procurement advisory service and cannot advise on proposal writing, contract compliance, or bid strategy
• OpenAI outages — AI summary features depend on OpenAI's availability; check status.openai.com for service disruptions